X-Sec Antivirus Crash Dump 02
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X-Sec Antivirus Crash Dump 02
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03-02-2017, 03:25 PM
Hi
Can you check this X Sec Antivirus Crash Dump File please https://www.sendspace.com/file/pszmkb With best Regards Mops21
03-02-2017, 08:53 PM
Hi Mops21,
I have got the dump you gave, could you please tell me what did you do before crash happen?
03-02-2017, 10:31 PM
Hi Mops21,
After a detailed analysis about the dump you gave, I wanted to know if any DLLs in X-Sec Antivirus was missing in your computer? The problem will happen if some DLLs which X-Sec Antivirus needed is missing. I recommend you to redownload our product and check if your antivirus software removed some parts of our product. BTW, make sure your computer has installed Visual C++ 2015 Runtime.
03-03-2017, 07:15 AM
Ah thank you very much for your Infos yes Avira has detect some Files of X Sec Antivirus and it is fixed now and it worked now
With best Regards Mops21
03-03-2017, 08:01 AM
(03-03-2017, 07:15 AM)Mops21 Wrote: Ah thank you very much for your Infos yes Avira has detect some Files of X Sec Antivirus and it is fixed now and it worked now Hi Mops21, Thank you for your further feedback! BTW, could you please help us report false positive to Avira? I tried to do it few days ago but failed. It seems that Avira' s submission module on website encountered some problem.
03-03-2017, 09:59 AM
Yes I have submit the detected Files to Avira and it is fixed now
With best Regards Mops21 |
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